Frequently asked questions
Cancellation/Rescheduling policy
Cancelling/ Rescheduling bookings more than 48 hours prior to practical date are allowed with a $50 administrative fee per person on the booking.
Cancellations without intention to rebook within 48 hours of practical session date will equate to 80% of your booking fee. This also applies to no shows on the day.
Rescheduling within 48 hours of practical session date with incur a 50% rescheduling fee and proof of completion on online theory before a new date is given.
If ILICENCE, the BTO cancels an appointment, you may either reschedule- subject to availability or receive a full refund of the practical training free.
This policy is to confirm your commitment to attending the scheduled appointment and for us to deliver the best experience possible for you. And to protect ILICENCES’ interest in the incident of late cancellations/reschedules and no-shows.
Occasionally due to weather we will have to move to another location near by or you can have the option to reschedule to another date convenient to both parties at no cost to you.
To cancel/modify an existing appointment please email name/date of booking to Info@Ilicence.com.au

